SATISFACTION GARANTEE

Within 10 days of receiving your order, you may, for any reason, return an item to Look Chou, under the following conditions (see below), and obtain an exchange, replacement or refund (limited warranty)

 

EXCHANGE, REPLACEMENT AND REFUND SERVICE

 

Returns, Exchange or Refund Service is available for delivery addresses in all provinces of Canada only. It is not possible to return a purchase if the address of the buyer used for payment and / or delivery is outside Canada.

 

Before starting the return, exchange or refund process, you must contact us by email at info@lookchou.com and you must have received a written confirmation from us by email before returning any merchandise. You will also receive an email confirming receipt of the goods and sending a replacement product if applicable.

 

Take care to send the exchanges or returns of merchandise to the following address: (Look Chou, 3111, Father Lelièvre Blvd, Suite 2, Quebec - QC, G1P 2Y3.

We will also reimburse you for return shipping charges, but only if the return is caused by an error on our part (examples: quantity, size, color, quantity error). Return Merchandise Fees will not be refunded otherwise. Items must be returned using a shipping method that can be followed, otherwise a $ 10 return fee will be automatically charged.

 

Please note that we are unable to accept returns of used items. Items must be returned in their original condition (new, unwashed and unworn, in their original packaging) and not be damaged. If you receive a defective item sold by Look Chou and must be replaced by the same item, contact us without hassle to request a replacement (the cost of return will be refunded). The new item will be returned to you without additional shipping charges and / or handling upon receipt of the defective item.

 

During an exchange or replacement, we will contact you only if the item is no longer available, otherwise the exchanged item will be shipped without shipping and handling. If the price of the new item is lower, we will credit the amount to which you are entitled based on the original method of payment upon receipt of the returned merchandise. In the event that the price is higher, we will ask you for the necessary information to proceed to the payment of the difference (no additional amount will be charged to you without your consent).

 

Only items purchased on Look Chou may be returned and refunded.

 

During a refund, we will credit the amount paid (+ taxes) according to the method of payment used during the initial online order